Privacy Policy
This Privacy Policy explains how Dehl Energy (“Dehl,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website or request a billing audit.
1. Information we collect
We may collect:
- Contact details you submit — name, business name, phone, email, and approximate monthly electric spend.
- Billing materials you provide — utility bills, statements, account numbers, rate information, and related documents needed to audit your account.
- Communications — messages you send us by email, form, or phone.
- Technical data — basic site usage information such as browser type, device type, and pages visited, if analytics or hosting logs are enabled.
2. How we use information
We use information to:
- Respond to audit requests and communicate with you.
- Review bills, identify possible errors or savings, and pursue recovery when you authorize us to do so.
- Operate, secure, and improve our website and services.
- Comply with legal obligations and enforce our Terms of Service.
3. How we share information
We do not sell your personal information. We may share information with:
- Utilities or suppliers — when you ask us to pursue a dispute, refund, or correction on your behalf.
- Service providers — tools that help us run the site or receive form submissions (for example, email delivery providers), under obligations to protect your data.
- Legal authorities — when required by law or to protect our rights, users, or the public.
4. Form submissions
When you use the “Check my bill” form, your responses are sent to our team by email so we can follow up. Do not submit information you are not authorized to share.
5. Data retention
We keep contact and audit-related information for as long as needed to provide services, resolve disputes, meet legal requirements, and maintain business records. You may ask us to delete information that is no longer needed for an active engagement, subject to legal retention needs.
6. Security
We take reasonable measures to protect information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your choices
You may:
- Decline to provide information — though we may be unable to audit your account without it.
- Request access to, correction of, or deletion of personal information we hold about you, where applicable law allows.
- Opt out of non-essential marketing communications (we primarily contact you about your audit request).
8. Children’s privacy
Our services are for commercial businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the updated policy.
10. Contact
Privacy questions or requests: hello@dehlenergy.com.